Overview
At Inclove, we are committed to creating an inclusive, safe, and welcoming dating platform for everyone, with a special focus on serving the disability community. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services.
- Transparency in all our data practices
- User control over personal information
- Strong security measures to protect your data
- Respectful handling of sensitive accessibility information
- Compliance with accessibility and privacy laws
By using Inclove, you agree to the collection and use of information in accordance with this policy. We will not use or share your information except as described in this Privacy Policy.
Information We Collect
Account Information
When you create an account, we collect:
- Email address and phone number
- Date of birth
- Location (city/region for matching purposes)
- Profile photos and descriptions
- Gender identity and sexual orientation
- Relationship preferences and interests
Communication Data
We collect and process:
- Messages exchanged on our platform
- Voice messages and video calls (if used)
- Customer support communications
Usage Information
We automatically collect:
- Device information (type, operating system, browser)
- Log data (IP address, access times, pages viewed)
- App usage patterns and feature interactions
- Location data (if permitted)
Payment Information
For premium features, we collect payment information through secure third-party processors. We do not store complete payment card details on our servers.
Accessibility and Disability-Related Information
We recognize that disability and accessibility information is highly sensitive. We implement additional safeguards and give you complete control over this data.
What We May Collect
Only if you choose to provide it:
- Disability type or accessibility needs (optional)
- Assistive technology preferences
- Communication preferences (text-to-speech, sign language, etc.)
- Mobility information relevant to dating activities
- Accessibility requirements for meeting spaces
How We Protect This Information
- Voluntary Disclosure: All accessibility information is completely optional
- Granular Controls: You can choose what to share and with whom
- Enhanced Security: Extra encryption for sensitive data
- Limited Access: Only essential personnel can access this information
- No Discrimination: This information is never used to limit your access to features
How We Use Accessibility Data
When you share accessibility information, we use it to:
- Improve our platform's accessibility features
- Provide better matching based on compatibility
- Suggest accessible meeting locations
- Customize the user interface for your needs
- Develop new inclusive features
How We Use Your Information
Core Service Provision
- Create and maintain your profile
- Facilitate matching with compatible users
- Enable communication between matched users
- Process payments for premium features
- Provide customer support
Safety and Security
- Verify user identities to prevent fraud
- Monitor for inappropriate content or behavior
- Investigate reports of abuse or harassment
- Maintain platform security and prevent unauthorized access
Platform Improvement
- Analyze usage patterns to improve features
- Conduct research to enhance accessibility
- Test new features and functionalities
- Generate anonymized statistics and insights
Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our rights and the rights of our users
Data Security
Technical Safeguards
- Encryption: All data is encrypted in transit and at rest
- Secure Servers: Data stored on secured, monitored servers
- Access Controls: Strict employee access limitations
- Regular Audits: Ongoing security assessments and improvements
Operational Security
- Background checks for employees with data access
- Regular security training for all staff
- Incident response procedures
- Data backup and recovery systems
User Security
You can help protect your account by:
- Using a strong, unique password
- Enabling two-factor authentication
- Being cautious about sharing personal information
- Reporting suspicious activity immediately
Your Privacy Rights
Access and Control
You have the right to:
- Access: Request a copy of your personal data
- Correct: Update inaccurate or incomplete information
- Delete: Request deletion of your personal data
- Port: Receive your data in a machine-readable format
- Object: Opt out of certain data processing activities
Accessibility Information Rights
For disability and accessibility data, you have additional rights:
- Complete control over what accessibility information to share
- Ability to modify or remove this information at any time
- Right to know specifically how this information is being used
- Option to request enhanced privacy protections
Marketing Communications
You can opt out of:
- Email newsletters and updates
- SMS notifications
- Push notifications
- Promotional communications
Contact us through the methods below or use the privacy settings in your account. We'll respond to most requests within 30 days.
Data Retention
Active Accounts
We retain your information while your account is active and as needed to provide services.
Inactive Accounts
After 2 years of inactivity, we may delete your account and associated data, with 60 days advance notice.
Legal Requirements
Some information may be retained longer to comply with legal obligations or resolve disputes.
Sensitive Data
Accessibility and disability information is deleted more quickly - typically within 30 days of account deletion unless you specifically request longer retention.
International Users
Inclove serves users globally. If you're located outside the United States, please note:
- Your data may be transferred to and processed in the United States
- We comply with applicable data protection laws in your jurisdiction
- European users have additional rights under GDPR
- We maintain appropriate safeguards for international data transfers
Children's Privacy
Inclove is designed for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from someone under 18, we will delete that information immediately.
Policy Changes
We may update this Privacy Policy periodically. When we make significant changes:
- We'll notify you by email or through the app
- We'll post the new policy with an updated "Last Modified" date
- We'll provide a summary of key changes
- For material changes, we may require re-acceptance